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Frequently Asked Questions


  1. Can I phone in an order?
  2. Is your site secure?
  3. Can I get a catalog in the mail?
  4. Why don't you answer my email?
  5. Why was my card declined?
  6. What is a CVS code?
  7. What are my options for payment method?
  8. How soon will I get my order?
  9. What's a "business day?"
  10. Do you have a money-back guarantee?
  11. I don't see the size I want. Does that mean you don't have it?
  12. I don't see the color I want. Does that mean you don't have it?
  13. The shoes I received are too small. . .
  14. How can I save items for shopping later?
  15. I'm getting an error about cookies . .
  16. I want to send a gift . . .
  17. I need to return something . . .

  1. Can I phone in an order?
    It's much easier and faster for you to place an order online using our secure web site, but if you must place your order by phone, here are the guidelines for doing so: you must pay by credit card, you must be the cardholder whose name is on the card, we must ship to the verified billing address associated with the card, we can only take US orders, and you should have your order ready to go complete with style numbers. Keep in mind that we input your order exactly as you would, over the web site. Due to credit card fraud prevention measures, if for some reason your transaction is declined when we try to process your order, you will have to attempt to re-place the order yourself - we are not allowed to do so.

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  2. Is your site secure?
    Our site uses state of the art 128 bit encryption technology at the point where you are required to enter your billing information. You can check our secure certificate status by clicking on the VeriSign emblem on our home page. Please note that we place all phone orders through the very same web site that our customers use.

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  3. Can I get a catalog in the mail?
    We don't offer a print catalog at this time. Because our stock changes daily, a printed catalog is very impractical. You can always find our current products on our web site.

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  4. Why don't you answer my email?
    We make every attempt to answer all email we receive within 24 hours, however, there are times when this is not possible. For example, extended holiday weekends may cause a delay in email response. During Very high volume shopping seasons like Halloween and Valentine's day there may also be delays in response due to the sheer volume of email we receive during those times. Please be sure you are using an accurate and valid email address when contacting us - about 25% of all our replies to inquiries bounce back either for invalid email address or some other mailbox setting on the receiver's end. If you use spam filters and junk mail sorters, you may not receive our replies, nor your tracking email.

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  5. Why was my card declined?
    Credit card charges are processed in real time through our secure web server. If your issuing bank declines the charge, check to make sure your billing address information is correct, your expiration date is correct (and not expired) and that you correctly identified and entered the CVS security code on the card. This is required information to ensure that the person placing the order is indeed holding the card. If you are using a debit card, the funds required for the purchase have to be on hand in your account. If all your information is correct, you should contact the issuing bank to find out why the purchase was declined, as we have no way of knowing.

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  6. What is a CVS code?
    For additional security, credit card companies put additional numbers on the actual credit card itself. On the American Express card, this number is recorded as four digits in very small writing above the last few digits of the card number. On Visa, Master Card and Discover cards, this number is recorded on the back of the card, near the signature panel and it normally consists of three digits that appear after the last four digits of your card number.

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  7. What are my options for payment method?
    We currently accept payment from all major credit cards, Paypal, Money Order or Cashier's Check. For payments using Paypal E-Check, your order is shipped when we are notified that the electronic check has cleared. For orders paid by Money Order or Cashier's Check, your order is shipped with the payment arrives. Some credit card orders may be held while we verify cardholder information. We do not accept personal checks.

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  8. How soon will I get my order?
    During busy gift-giving seasons, there may be unavoidable delays in processing your order. Please order early.

    Under normal circumstances, most of our orders are processed within 24-48 hours of receiving them. During peak seasons like Halloween, orders will require an additional few days to be processed. Orders received after 2PM Central (noon during October) will be processed the following morning, and orders received over the weekend are processed on Monday, as our shippers do not pick up packages over the weekend. There are other factors that can delay your order, like CVS code failures and other discrepancies in your purchase that might result in an address verification error. Any order that does not clear the credit card company's address verification system will be held for further investigation before processing can continue, so be sure when you place a credit card order that you enter your billing address exactly as it appears on your bank statement. Orders placed using the Money Order option or e-check through Paypal (as opposed to credit card through Paypal) will not be pulled for processing until the payment arrives in our office.

    Our warehouse is located in Dallas, TX, where we stock over 100,000 pairs of shoes. On occasion, we might have to pull the shoes you ordered from one of our retail locations, which may cause a delay in fulfilling your order. Once the purchase is verified as legitimate and the order is pulled, it's up to the shipper and the shipping method you chose as to how long it will be before your package arrives at your door. You can see a zone map here for typical FedEx ground/home delivery transit times. When figuring transit time, FedEx does not count the day of initial pickup, Sundays or holidays (Home Delivery can arrive on Saturdays but not on Mondays, Ground is a commercial service and can arrive on Mondays but not Saturdays). An order shipped on Friday with Next Day delivery will be received on Monday unless you choose Next Day Saturday and pay an additional fee for Saturday delivery. Only orders shipped on Friday can qualify for Next Day Saturday delivery. An order shipped on Thursday for 2nd Day Delivery will be received on Monday because the first transit day on all non-Next Day deliveries doesn't start until the day after the shipment is picked up. Yes, it's confusing, but typically, with FedEx shipments, the first transit day is the day AFTER the package has left our warehouse. FedEx will email you a tracking number when your order is shipped out if you have provided a valid email address and your email filters allow you to receive email from FedEx.com. Some international shipping methods, like Air Mail, do not provide package tracking services once the package leaves the US.

    Please be advised that shipping times are only transit time - these do not include the time it takes to pull, inspect, pack and process an order.



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  9. What's a "business day?"
    Business Days are generally Monday through Friday, non-holiday weekdays. Many banks and shippers do not transact business or make deliveries or pick-ups on non-business days.

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  10. Do you have a money-back guarantee?
    If you are not happy with your purchase, see our returns page where you will find all the info you need to send back your items. Please check your order when it arrives as returns will only be processed within 10 days of you receiving your items. Hosiery, lingerie, swimsuits, wigs, eyelashes and some costumes are considered intimate apparel and are not eligible for return due to health regulations. If you have a manufacturer's defect to report, you can return you item for review and we will verify that the product is defective. Refused orders are subject to a 25% restocking fee, so please use our return procegures.

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  11. I don't see the size I want. Does that mean you don't have it?
    We update the size availability on a regular basis on the web site. If you are looking at the shoe you want and don't see the size you need in the list, then that shoe is not available in that size, but perhaps another color or similar style is. Try searching our catalog.

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  12. I don't see the color I want. Does that mean you don't have it?
    Sometimes shoes of the same style in different colors have their own stock numbers so when you check the color list on the shoe you're looking at, you may not see other colors available. Try putting the name or ID number of the shoe in our search field - for example, if you're looking at the shoe 02 and you want to know if that show is available in any other colors besides those listed, try entering "02-" in the search field to see if there are other shoe styles with the same root product number, like 02-P.

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  13. The shoes I received are too small. . .
    You will want to try walking in the shoe. Some styles are designed to fit tighter than others. Most dress shoes will not fit properly if tried on with socks, or even bare feet, rather than stockings. If your shoes still do not fit properly, please see the returns page and follow the instructions there

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  14. How can I save items for shopping later?
    You may add items to your cart while you shop around, even if you haven't made your final decision yet. You will have an opportunity to change the contents of your cart once you head to the checkout. Items will remain in the cart for a few days, and this depends on the settings in your internet browser. Keep in mind, however, that placing an item in the cart does not reserve it for you. If you leave your order in their for a few days and place the order, then the items you ordered might no longer be available when we pull the order.

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  15. I'm getting an error about cookies . .
    In order for most shopping carts on the internet to work correctly, you must have a feature known as "cookies" enabled in your browser. This allows our server to keep your shopping cart separate from the carts of the other shoppers who are also on the site. In Microsoft Internet Explorer, you can enable cookies by clicking on Tools in the top menu bar and choosing Internet Options and clicking on the Privacy tab - slide the slider down to "Low" in order to enable cookie usage for most e-commerce sites. If you use another browser, you need to check your security or privacy settings to make sure cookies are enabled before you can use our shopping cart.

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  16. I want to send a gift . . .
    You can send items as gifts by turning off the check box on the order form that says "Check this box if billing address is the same as shipping address" and enter the SHIPPING information first. You will then be prompted to enter the billing information that corresponds to that of your credit card. In order to protect ourselves and our customers against credit card fraud, we do call for verification on these orders.

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  17. I need to return something . . .
    Please check any order as soon as they arrive as our return policy states that we will not accept returns 10 days after the day your receive the package. If you find that you would like to return any of the items from your order please see our returns page.

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Friday 26 May, 2017
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