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Returns/Guarantees


ShoePleaser.com Returns


   Returns at ShoePleaser.com just got a whole lot easier!
When you need to return an item you are going to need to fill out

this form
to send back with your package. Use the form to explain why you
are returning the item(s) and the action you would like taken with the return.


   There is no longer a need to call in for a Return Authorization.
We are no longer requiring you to call in to receive an RA number for your
return. You will use your order number as your Return Authorization. Make sure
you mark your order number on the outside of the package being shipped back to
Electrique Boutique. This can be done by using the return label, that is
included on the top of our new invoice. Please do not refuse packages as we will
charge a 25% restocking fee.


   How long do I have to return an item? You have 14 days
from the day you receive the shipment to have the item back to us for it to be
eligible for a refund or store credit. So please check your order when it
arrives to make sure everything is correct and fits just how you want it. Please
do not send back items after this time frame as the return will not be processed
and the cost of shipping the return back to you will be your responsibility.


   What can you return? Electrique Boutique only accepts
items back that are unworn and unused. We will also not take back items that
smell of smoke, perfume, or body odor. Please be sure to try on your merchandise
in a smoke-free environment.



Please be aware that there are items we ship out that are not eligible for
return. These items are noted on the site. If you return an item that is not
eligible you will not receive a credit, and you will have to pay for the return
shipping if you would like the item back after returning it to us. So please
read the site and your invoice before returning items back to us.



Hosiery, lingerie, swim wear, eyelashes, wigs, and certain costumes are
considered intimate apparel and cannot be returned due to health regulations.




All items must be returned to us in new resalable condition, with all packaging
and tags.


   What will be done with my return? Once the item(s) are
delivered to our warehouse we will put them into processing to check the
condition of the items and eligibility of the service. Shipping charges on
original order will not be credited back. When the return is verified as valid
we will credit the original payment method. The credit process may take up to 21
days.



We are no longer offering exchanges. If you would like a different item in place
of the one you have you can place a new order and do a return for a credit. This
is much faster and easier then doing exchanges.



Another option is when you are placing your order and you are up in the air
about what size will work best, you can order two different sizes and return the
one that doesn't fit the way you want. Please be sure to return the second item
to us in a timely manner.


 


Tuesday 25 July, 2017
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